At PolorVision Glasses, your satisfaction is our priority. We offer a 60-day return policy, giving you 60 days from the date of delivery to request a return or exchange under the terms outlined below.
Return Eligibility
To qualify for a return or refund, all items must meet the following conditions:
- Functional Defects Only: Refunds are issued exclusively for items with documented manufacturing or functional defects. We do not accept returns or issue refunds for change of mind. Special exceptions are considered solely at management’s discretion.
- Original Condition: Returned glasses must be unused, in their original packaging, and include all protective pouches, cloths, and accessories.
- Proof of Purchase: You must provide a valid order number, receipt, or sales confirmation.
- Exempt Items: Gift cards, custom-made products, downloadable digital goods, and personal hygiene items are strictly non-returnable.
To initiate a return, contact our customer care team at [email protected] with your order number and photos or video documenting the defect.
Order Cancellations
Because our fulfillment warehouse processes orders immediately, cancellations are time-sensitive:
- Cancellation requests are accepted exclusively within 60 minutes of purchase.
- Cancellations apply only to full-priced orders; clearance or final-sale promotions cannot be canceled once submitted.
- To request an immediate cancellation, email [email protected] within the 60-minute window with your order details in the subject line.
Refund Process
Once our warehouse receives and inspects your returned merchandise, we will send an email confirming receipt along with an approval or rejection notice.
- Approved Refunds: If approved, your refund will be issued back to your original payment method within 5 to 10 business days, depending on your card issuer.
- Deductions: Shipping fees are non-refundable. The original cost of delivery will be subtracted from any approved refund balance.
Late or Missing Refunds
If your refund has been approved but has not appeared in your account, please complete these steps:
- Recheck your bank or card statement thoroughly.
- Contact your credit card issuer, as funds may take several days to post officially.
- Reach out to your financial institution regarding incoming pending transactions.
- If you have completed these steps and still have not received your funds, please contact us at [email protected].
Exchanges & Replacements
We replace items exclusively if they arrive damaged or defective. If you need an exact replacement for a damaged unit, email [email protected] with proof of damage to arrange a replacement.
Return Shipping Guidelines
Customers are responsible for covering all return shipping charges. We strongly advise using a trackable courier service or purchasing shipping insurance for parcels valued over $10, as we cannot guarantee receipt of unverified shipments.
Refunds and replacements are processed only after the returned parcel is safely received and verified by our inspection team.